In case of loss or damage after the goods have been delivered to the port, the buyer has the right to complain about the volume of cargo sellers within 15 days after the date of the goods to the port of Haiphong; and complaints about the quality of the goods within 30 days after the date of the goods to the port of Haiphong. Buyers need to complain in writing and submit a report on the inspection of goods (goods-inspection Office VINACONTROL level). The minutes of this assessment be considered text decided to resolve the complaint.At any time the buyer to prove that all the complaints above are the responsibility of the seller, the seller must resolve immediately without further ADO.
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